UK Service Terms and Conditions
These service terms and conditions set out the basis on which we provide our professional services to customers in the United Kingdom. By making a booking, accepting a quotation, or instructing us to proceed, you agree to be bound by these terms. Please read them carefully before placing an order. They are designed to give a clear understanding of how the service booking process works, how payments are taken, what happens if a booking is cancelled or amended, and the standards that apply throughout the service delivery. Where we refer to “we”, “us”, or “our”, we mean the service provider. Where we refer to “you” or “your”, we mean the customer receiving the service.
These terms apply to all services provided unless we have agreed otherwise in writing. Any special arrangement, written quotation, or confirmed schedule will form part of the agreement, but only to the extent that it does not conflict with these UK service terms. If there is any inconsistency, these terms will prevail unless a specific written variation has been agreed by both parties. We may update these terms from time to time, and the version that applies will be the one in force at the time your booking is accepted.
Nothing in these terms is intended to reduce your statutory rights under UK consumer law. If any provision is found to be unlawful, invalid, or unenforceable, the remainder of the terms will continue to apply. Headings are included for convenience only and do not affect interpretation. The words “including”, “for example”, or similar expressions are illustrative and do not limit the meaning of the text.
Booking process begins when you request a quote, submit an enquiry, or otherwise ask us to provide a service. Any estimate or quotation we give is based on the information available at that time, including the nature of the work, access conditions, materials required, and expected time needed to complete the service. A quotation is not binding unless it is expressly stated to be fixed and accepted by us in writing. We reserve the right to revise prices if the information provided was incomplete or inaccurate.
Once you accept our quotation or confirm a booking request, you will receive confirmation of the agreed service date, scope, and any applicable price. A booking is only considered secured when we have acknowledged acceptance and, where required, received any deposit or upfront payment. It is your responsibility to ensure that all booking details are correct, including the service address, access instructions, and any special requirements. If you need to change details after confirmation, you must notify us as soon as possible so we can assess whether the change affects the schedule or price.
We may ask for additional information before accepting a booking, especially where the service involves specialist equipment, restricted access, health and safety considerations, or waste removal. If we are unable to carry out the service safely or lawfully, we may decline the booking or propose an alternative arrangement. We may also cancel a booking if the site conditions differ materially from those described at the time of booking. In such cases, any charges already paid will be handled in accordance with the cancellation section below.
Payments must be made in the manner and by the due date stated on the quotation, invoice, or booking confirmation. Unless otherwise agreed, prices are stated in pounds sterling and may be subject to VAT where applicable. If a deposit is required, the booking may not be secured until the deposit has cleared. Any balance must be paid by the date specified, or immediately on completion where that is the agreed payment structure. We reserve the right to suspend or refuse the service if payment is overdue or if a payment method is declined.
Where we provide recurring, staged, or phased services, we may invoice for each stage separately. You agree to pay all undisputed amounts promptly. If payment is late, we may charge reasonable interest and recover costs incurred in collecting overdue sums, to the extent permitted by law. You must not withhold payment because of a dispute unrelated to the invoice in question. If you have a concern about any item charged, you should raise it promptly so that it can be reviewed without unnecessary delay.
We may require advance payment for materials, third-party costs, or specially ordered items. These charges are non-refundable once the relevant materials have been purchased or committed, unless the law requires otherwise. Where a price is quoted on a time-and-materials basis, the final amount may vary depending on the actual time spent and resources used. Any change to the original estimate will be explained where reasonably practicable. We will not charge for work not agreed unless it was necessary to complete the service safely or to address an unforeseen issue that required immediate attention.
Cancellations and amendments may be made by either party, but any cancellation must be communicated as soon as possible. If you cancel after the booking has been accepted, we may retain all or part of any deposit to cover administrative costs, reserved time, materials, or preparatory work already carried out. If you cancel at short notice, or fail to provide access on the agreed date, you may be charged a reasonable cancellation fee reflecting our actual loss. This may include travel, labour, and any non-recoverable expenses.
If you wish to reschedule, we will try to accommodate a new date, subject to availability. However, a change to the service date, scope, or location may be treated as a new booking and may require a revised quotation. We are not responsible for delays caused by your failure to provide accurate information, access, or instructions. If we need to postpone due to weather, operational issues, safety concerns, or circumstances beyond our control, we will arrange a new date or provide a refund for any prepaid amount relating to the undelivered service, unless the delay is outside our reasonable control and a different arrangement is agreed.
If the service is cancelled by us for reasons within our reasonable control, and no suitable alternative can be offered, we will refund any amount paid for the unprovided portion of the service. However, we will not be liable for indirect losses caused by the cancellation, to the extent permitted by law. If a cancellation arises because you breach these terms, fail to cooperate, or present a safety or compliance issue, we may end the service immediately and recover any costs reasonably incurred. Refunds, where applicable, will usually be processed using the original payment method within a reasonable period.
Service standards and customer responsibilities are important to the successful completion of any work. You must ensure that the property, site, or premises are ready for the service on the agreed date. This includes providing safe access, accurate instructions, and any necessary permissions. You are responsible for securing pets, removing personal valuables from the work area, and informing us of any hidden hazards, fragile items, or restricted areas. If our staff are prevented from carrying out the work because of conditions outside our control, we may charge for wasted attendance time.
You agree to act reasonably and to cooperate with any lawful health and safety instructions provided by our team. We may stop work if we believe there is a risk to people, property, or equipment. We may also refuse to proceed if the requested activity would breach applicable law, regulation, site rules, or professional standards. Where the service involves access to a third-party property or shared area, you must obtain any permission required in advance. Failure to do so may result in additional costs or cancellation of the booking.
Liability is limited to the extent permitted by UK law. We will use reasonable skill and care in providing our services, but we do not exclude liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot lawfully be excluded. Subject to that, we are not responsible for indirect or consequential losses, loss of profit, loss of business, loss of data, or reputational harm arising from the service. Our total liability for any claim arising out of a booking will normally be limited to the amount paid or payable for the specific service giving rise to the claim.
We are not liable for delays, defects, or failures caused by information supplied by you that was inaccurate, incomplete, or misleading, or by circumstances beyond our reasonable control. This may include adverse weather, supplier failures, transport disruption, power outages, industrial action, or regulatory intervention. If a force majeure event prevents or delays performance, we will take reasonable steps to minimise disruption and resume the service as soon as practicable. Any agreed timetable will be extended for the duration of the event.
Waste regulations and environmental compliance apply to any service that generates, handles, transports, or disposes of waste. We will comply with applicable UK waste management law, duty of care obligations, and relevant environmental requirements. Where our service includes waste collection or removal, you must accurately describe the type, quantity, and condition of waste in advance. You must not present hazardous, prohibited, or contaminated waste unless this has been expressly accepted by us and lawful arrangements are in place. Additional charges may apply where waste classification, segregation, or specialist disposal is required.
Any waste transferred to us remains subject to applicable documentation, traceability, and disposal rules. We may refuse waste that is incorrectly described, unsafe to handle, or unsuitable for the agreed collection method. You confirm that you have the right to dispose of the waste and that it does not contain items subject to special controls unless declared beforehand. If we reasonably believe that waste has been misdescribed or that handling it would breach the law, we may decline collection and charge for any time or costs already incurred. You agree to cooperate in providing any information needed for lawful disposal.
Intellectual property, confidentiality, and records may also apply where we create reports, documents, plans, or other materials in the course of the service. Unless otherwise agreed in writing, we remain the owner of our templates, methods, and working materials. You may use deliverables only for the purpose for which they were supplied. Confidential information shared during the booking or service process will be treated as confidential and used only for delivery, administration, compliance, or legal obligations. We may retain records for reasonable business, legal, and tax purposes.
We may assign, transfer, or subcontract any part of our obligations where it is reasonable to do so, provided that this does not materially reduce the service standard. You may not assign your rights or obligations without our written consent. Any failure or delay by us in enforcing a right under these terms will not be treated as a waiver of that right. If we agree to vary these terms in writing, the variation will apply only to the specific booking or circumstance stated.
Governing law and jurisdiction apply to these terms. These service terms and conditions are governed by the laws of England and Wales unless we state otherwise in writing. If the service is supplied under a different UK legal regime, the applicable local law may govern to the extent required. Any dispute arising from or in connection with the booking, service delivery, payment, cancellation, or liability will be subject to the exclusive jurisdiction of the courts of the relevant part of the United Kingdom, unless mandatory consumer law provides otherwise.
